My work

I’m Riley, a UX Specialist & Researcher currently based in Grand Rapids, MI. I specialize in using qualitative research to analyze attitudes, observe behaviors, and get to the heart of a user’s experience.

The most important part of research is asking the right questions. Instead of “How do we build a bridge?”, ask “How do we get across the river?”.

Read about my projects below or take a look at my resume.

Mentors & mentees

Performed remote and in-person user interviews and usability feedback sessions to improve the experience of using Out of Office Hours, both on-site and off-site.

  • Role – UX researcher
  • Client – Out of Office Hours, a mentor connection website
  • Timeframe – April 2018
  • Methods – user interviews, persona creation, affinity maps, user flows, usability testing

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UICA website redesign

I was a team lead for the UICA project during Weekend for Good, a weekend-long event focused on non-profits.

  • Role – Team lead
  • Client – the Urban Institute for Contemporary Arts (UICA)
  • Timeframe – November 2017
  • Methods – project management, content management

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User funnels

I helped a company understand their users and how to communicate with them by interviewing stakeholders.

  • Role – UX researcher
  • Client – “Company X”, a mid-sized manufacturing company
  • Timeframe – May 2017
  • Methods – user interviews, persona creation, affinity maps, survey

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Life skills app

I created a prototype of an app that would help young adults manage their life.

  • Role – UX designer
  • Client – CoLearning UX Design Course (class project)
  • Timeframe – January 2017
  • Methods – survey, persona creation, user flows, usability testing, competitive analysis, storyboarding, card sorting, wireframing

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